Life is unpredictable, and so are travel plans. So when a change in those plans makes it necessary to change a flight you’ve already booked, Travelocity has you covered. The popular booking site allows users to cancel flights quickly and easily. Whether you’ll get your money back doesn’t depend on the site itself, though. Travelocity’s refunds and fees are determined by the airlines themselves.
Cancel a Travelocity flight by clicking on “Upcoming” in the “My Trips” section of your account. Choose the “Cancel” option next to the flight you’d like to cancel.
Can I Cancel Travelocity Flights?
Probably! The company does allow customers to cancel flights booked through its site, but they warn that low-cost airlines (think Spirit and Frontier) don’t accept cancellations through Travelocity. Passengers booked onto flights with those airlines have to contact them directly to cancel. Travelocity users are responsible for any flight change or cancellation fees that their airlines require, just as they would be if they booked directly through the airline. However, it may be possible to get a full refund if you cancel within 24 hours of making the booking.
Canceling a Flight
To cancel a flight, log into your Travelocity account and click on “My Trips” in the upper right-hand corner of the page. On the page that opens, click on the “Upcoming” tab (it’s to the right of the “My Trips” heading) and find the flight in question. There should be a “Manage Booking” link to the right of the flight information. If the flight can be canceled online, a “Cancel Flight” option should be listed there. Click on that link and follow the directions from there. The site will tell you if you can get a refund and what to do next.
Contacting Travelocity Customer Service
Although using the site is typically quite easy, Travelocity does have a dedicated customer service line that’s staffed by agents who can help. Call the Travelocity phone number (1-855-857-9089), or use the Travelocity customer service portal. From the site’s customer service page, click on the green “Contact Us” button. From there, choose options from the drop-down list that best describe your issue; then enter your phone number and itinerary number and wait for a representative to call you. The page should even provide an estimate of how long you’ll have to wait.
Using Travelocity’s Cancellation Plan
When making future Travelocity bookings, it may make sense to pay a little extra for a vacation waiver. It’s a protection plan that allows you to cancel a flight at any point up until the start of the trip. Travelers who have a vacation waiver may receive a reimbursement for any cancellation fees and credits for a future flight. A vacation waiver can only be purchased at the time of booking, and the cost varies, depending on your specific trip.