Priceline is the ultimate website for booking travel, with customers able to receive deep discounts on flights and hotel rooms. While making a purchase on Priceline is simple, getting a refund takes a little more effort, with strict rules and regulations sometimes preventing a lot of travelers from changing their travel plans. No matter what you've booked with Priceline, a number of different refund options are still available for each customer.
Call Priceline customer service. If you booked a ticket with a disclosed flight time, call the same day for cancellations and get a refund. Customer service can be reached at 1-800-774-2354 and before 11:30 p.m. ET of the day of booking. Note that refunds do not apply for flights with Air India and JetBlue. Call customer service to refund your hotel room within 24 hours of check-in.
Check your request. Every Priceline ticket has a set of rules associated with the fare and customers can check these out by visiting the Check Your Request page of the site. Click on "Ticket Changes and Cancellations" in the Important Information section and see if your fare allows a refund of any kind. Contact customer service to finalize the refund.
Request a refund if you booked your Priceline flight with travel insurance and you suffer from illness, an injury or job loss before your flight. Even if the airline policy is to deny refunds, purchasing Priceline's Stonebridge Casualty Insurance means you'll have peace of mind when it comes to backing out of flight plans.
Call customer service regardless of the refund policies. Even when it seems impossible to get a refund with your fare, try calling customer service and speaking to a representative. With a valid reason for canceling your travel plans, you might be able to get a refund or at least a credit with Priceline for future bookings.
Things You Will Need
Booking confirmation number
Credit card information
Name Your Own Price tickets do not allow refunds, so make sure your booking is correct before supplying payment information, or choose to book a trip with an already-established itinerary.
While refunds are simple to receive when you have Priceline's travel insurance, note that insurance is not available for rental cars, tours and attractions, plus discounted hotels.