Travel plans can change unexpectedly. When they do, consumers need a car rental company that can change easily with their schedule. Hertz meets that need with a cancellation feature that's consumer friendly and easy to do. The next time your travel date or itinerary changes, you can cancel or update your Hertz rental car reservation in a flash without a cancellation fee.
1. Locate your Hertz confirmation
Locate your Hertz confirmation that you received when you reserved the car. You may have printed the confirmation if you made an online reservation and you should have received an email confirmation. The confirmation number is required before you cancel or revise your itinerary.
2. Call Hertz
Call Hertz as one method of canceling your reservation. You may dial (800) 654-3131 for a U.S. cancellation, or call (800) 654-3001 to make changes to an international reservation. Of course, you may call your local Hertz location during their hours of booking.
3. Or, use the Herz website
Use the Hertz website (hertz.com) for the quickest cancellation option. From the menu on the left, choose "Rates and Reservations," followed by "Cancel a Reservation." Enter your confirmation number and last name. Click "Continue."
4. Answer Yes to the, are you sure?
Find your complete reservation on the next page. At the bottom, you will see three option buttons: Cancel, Modify and Make Another Reservation. Select "Cancel" and answer "yes" to the question, "Are you sure?" You have just canceled your Hertz rental car reservation
5. Keep your confirmation number
Modify or change your Hertz car rental reservation in the same way. Make sure that you get a new confirmation number and it's wise to call for verification that the changes are correct, so you don't have any surprises when you go to pick up your rental car.
Pro Tip: Take a screenshot of the confirmation number.
If you booked your reservation through a third party, such as a tour operator, make sure you are allowed to make the cancellation and/or change. In some cases all changes must go through travel agents and/or customer service agents for that operator, especially if the rental is a prepaid reservation.
Be sure to look through the Hertz cancellation policy when you book your Hertz reservation. All car rental cancellation policies are different, but generally, Hertz will offer you a full refund of your Hertz booking and not charge a cancellation charge.
If a rental booking company gets your credit card information, it makes it easier for them to assess the rental charges and things like no-show fees. If you can choose to pay at your scheduled pick-up or drop off location instead of pay now when you’re booking, do that. If you prepay, you’ll get the prepaid rates, but they also can charge you for canceling before your pick-up date more easily.