If you've had a disastrous flight or want to praise Delta Air Lines for its impeccable customer service, chances are you want to go straight to the top and contact the company's president, Edward Bastian (as of 2011). Lucky for customers, this airline offers a number of different ways to personally get in touch with the president of Delta Air Lines if customer service doesn't satisfy your needs.
Send an email. Edward Bastian's company email address is firstname.lastname@example.org. Take into consideration that you should only email Mr. Bastian and other Delta executives if you have not received a reply within six to eight weeks after emailing or telephoning the company.
If you prefer contact Delta's president by phone, dial (404) 715-2600 to reach the corporate headquarters. Chances are the president won't personally answer the call, but you can leave a message with his assistant and your call will either be returned or directed to the most suitable employee to handle the matter. Again, you should only place a telephone call to the president after six to eight weeks of not receiving a reply from customer service.
Write a letter. Your email might go straight to spam and your telephone call maybe unanswered, so try writing a letter. This is an ideal way to take the time in getting all your thoughts across to the president of Delta. The mailing address for letters is Delta Air Lines Inc., P.O. Box 20706, Atlanta, GA 30320.
Contact a Delta customer representative. Depending how urgent your call is, a Delta customer care employee may direct your call to an executive who can put you directly in touch with Mr. Bastian. Dial (404) 773-0305 -- Customer Care is available Monday through Friday from 8 a.m. to 7 p.m. ET.
Make a video. If you've exhausted all avenues and still can't get through to Edward Bastian, consider getting creative and making a video. Viewers will respond to nightmarish customer service tales or humorous songs about the airline, so direct a video addressing the Delta president and post it on a video-sharing website like YouTube.com. If the video becomes viral, you may just have the president of Delta calling you.
Things You Will Need
Internet access, telephone, or pen and paper
Flight and booking numbers
It helps to be direct but respectful when addressing the president of a company -- nasty words will get you nowhere.
Only email or telephone the Delta president's office after you have sent a letter to the company and have not received a reply within six to eight weeks.