What to Do if the Airline Leaves Your Luggage
Arriving at your destination without your luggage starts a vacation on a sour note, but knowing how to deal with the situation makes it less challenging. While most bags make it to the correct airport, some are misdirected or don't make connecting flights. Working with the airline to locate the bags that are left behind gets your travel back on track. A calm yet persistent approach to dealing with the airline helps you get your bags back quickly.
Approach the counter for the airline immediately without leaving the airport. Alert the airline employee that your luggage didn't make it to your destination.
Fill out the missing luggage form provided by the airline. Complete the form accurately to ensure the airline has the necessary information, including your contact numbers.
Request a copy of the lost luggage report for your records. Keep all other travel documents and receipts until your bags are found.
Ask for a time estimate of when the luggage might arrive. Request a specific baggage phone number rather than the general airline number so you can follow up on your bags. Determine if the airline will deliver the bags to you or if you'll need to pick them up yourself.
Ask if the airline provides any reimbursement for essentials you have to purchase while waiting for your bags. Save your receipts if you must buy replacement items for belongings that were in the missing luggage.
Call the number given to you by the airline based on the time estimate of when your luggage should arrive. For example, if the airline says the luggage will arrive that evening on a later flight, call first thing the next morning. If your bags don't arrive, continue calling to follow up. Document the names of all employees you speak with during the process.
File a complaint with the airline's consumer department if your missing bags don't arrive or if the airline employees aren't helpful.
Remain calm when dealing with the airport employees. Check your bags in early to allow for enough time for the luggage to get onto the plane.